Shipping policy

UK/ROW STORE

Shipping to: UK, Ireland, Isle of Man and ROW*

Shipping Providers

We ship products to UK delivery addresses via Royal Mail Tracked 48 and to and ROW via GFS- Tracked International.

Your tracking info will be emailed to you via your dispatch email once it has left our fulfillment centre. For more information on shipping, head to our FAQs.


Shipping Costs

UK £4.95 (Postage and Packaging)
Free shipping for orders of £100 and up.

Ireland, Isle of Man £8.95 (Postage and Packaging)

ROW (Zone 1) £24.95 (Postage and Packaging)

ROW (Zone 2) £29.95 (Postage and Packaging)

Estimated Delivery Times

Back catalogue and in-stock merch orders will be delivered as below:

UK 2-3 business days (incl Saturdays)

ROW (Zones 1 and 2) 10-20 business days

Please note that this is a guide only and should not be interpreted as a guarantee. Typically, our processing time before dispatching an order ranges from 2 to 5 working days. This excludes weekends and public holidays. During peak times, this duration may extend slightly due to increased volume. Once your order arrives in your country, it is passed to your postal service, who will deliver it to you per their standard working practices. 

  • If you purchase a pre-order item amongst an order of in-stock releases, we will typically hold your box until all items are in stock. Expected release dates are always noted in the product description of a preorder. 
  • Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delays.
  • Orders shipping to addresses outside the UK may incur customs and duty fees based on the regulations of the destination country. Any additional fees are the responsibility of the buyer, as these charges cannot be determined in advance and are not included in the international shipping costs.
  • If you have questions about your delivery that aren't answered in our FAQs, please contact store@mogwai.co.uk, and we will be happy to help.

 

EUROPE STORE

Shipping to: Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Hungary, Iceland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Svalbard & Jan Mayen, Turkey, Åland Islands

Shipping Providers

We ship products from our EU warehouse via Deutsche Post tracked services.
Your tracking information will be emailed to you once your order is shipped.

Shipping Costs

Your shipping fee is calculated at checkout based on the shipping destination of your order.

  • Orders shipping to addresses outside the Eurozone may incur customs and duty fees based on the regulations of the destination country. Any additional fees are the responsibility of the buyer, as these charges cannot be determined in advance and are not included in the international shipping costs.
  • Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delays. 

  • If you have questions about your delivery that aren't answered in our FAQs, please contact store@mogwai.co.uk, and we will be happy to help.

 

NORTH AMERICA STORE

Shipping to: US, Canada, Central & South America

Shipping Providers

We ship products from our US warehouse to the US, Canada, Central and South America via USPS or UPS carrier services.
Your tracking information will be emailed to you once your order is shipped.

Shipping Costs

Your shipping fee is calculated at checkout based on the weight and size of your order.

  • Orders shipping to addresses outside of the US are subject to customs and duty fees as determined by the respective country of acceptance, and any additional customs fees are the responsibility of the buyer. Customs fees cannot be determined in advance and are not covered in the price of international shipping.

  • Please note that once your order leaves our warehouse, we are unable to assume responsibility for items lost or stolen during transit. Unfortunately, such orders cannot be replaced or refunded. If you encounter any issues or delays with your delivery, we recommend reaching out directly to your local post office or the carrier selected at checkout for assistance and further information.

  • For any questions about your order, please contact store@mogwai.co.uk, and we will be happy to help.


AUSTRALIA  STORE

The AUS store is operated by Merch Jungle

Shipping to: Australia, New Zealand

Please visit: MOGWAI AUS STORE [here]


SUSTAINABILITY 

To minimise impact on the environment we would encourage you to consider purchasing records via local independent retailers where possible.